Certified Data Center Facilities Operations Manager – CDFOM® (incl. examen) – Hercertificering (Partnercursus)

• The Datacenter Operations Team
• Vendor Management
• Maintenance Contracts
• Managing Safety & Statutory Requirements
• Service Level Agreement (SLA) Management
• Managing Physical Security
• Managing Daily Datacenter Operations / Floor Management
• Walk Around Duties

• Capacity Management
• Cable Management
• Datacenter Cleaning and Pest Control
• Best Practices for M&E Maintenance Regime
• Datacenter Monitoring and Automation
• Equipment Life-Cycle Management
• Mock Exam
• EXAM: Certi~!~ed Datacenter Facilities Operations Manager

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• The Datacenter Operations Team
  • Criteria and attributes to leadership
  • How to set-up up an e~!~cient and e~!~ective facility management operations team structure
  • De~!~fining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning
• Vendor Management
  • Vendor selection and quali~!~cation
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting
• Maintenance Contracts
  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between
  • comprehensive/non-comprehensive maintenance regimes
  • Warranty pit falls
  • Service reports alignments with maintenance agreements
• Managing Safety & Statutory Requirements
  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the Datacenter
  • Ergonomic workspace
  • SOP’s for power outage, ~!~re, bomb threat etc.
• Service Level Agreement (SLA) Management
  • De~!~fining the Datacenter design limitations
  • Defi~!~ning measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • De~!~fining chance management procedure for installation and de-installation of new equipment
  • Reporting and escalation management
• Managing Physical Security
  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as;
    • Entry/exit control and access management
    • Permit-To-Work (PTW) and contractor work in progress
    • Delivery of goods
    • Customer access
    • Etc
  • E~!~ffective patrols routing and how to ensure 24×7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management
• Managing Daily Datacenter Operations / Floor Management
  • ITSM/ITIL (IT service management) in the Datacenter
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software, spares, consumables, etc.
  • Floor management procedures and duties such as rack space allocations, management of installers
• Walk Around Duties
  • SOP of managing A&A /~!~t-out work-in-progress
  • Pre-installation analysis for power, cooling, weight, EMF,re protection and other in~!~uencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures
• Capacity Management
  • De~!~ning the design limits of the Datacenter
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and con~!~guration management solutions

• Cable Management
  • Overview of ANSI/TIA-942, ANSI/TIA-606 requirements
  • Cabling speci~!~cation & labelling based on ANSI/TIA-606
  • In-rack power and network cabling
  • Labelling requirements
  • Cabling/cable tray layout documentation
• Datacenter Cleaning and Pest Control
  • Types of pollution found in Datacenters such as H2S, air-particulates etc.
  • Common causes of pollution in the Datacenter
  • Standards, policies and techniques to reduce and cleanup dust, pests and other pollution and disturbances
• Best Practices for M&E Maintenance Regime
  • Tiered maintenance considerations
  • Preventive, Predictive, Condition and Reliability Centred (RCM) based maintenance
  • Requirements of a comprehensive maintenance program including descriptions on what should be tested for which type of equipment such as generator,UPS etc.
  • The importance and actions for predictive maintenance;thermo-scan, pumps vibration and alignment test, BMS failure and system back-up testing, generator loadtesting etc.
  • Annual testing for main equipment like transformer, genset, HT gear, chiller, cooling tower etc;
  • Managing on-site /o~!~-sites spares and how to determine which spares to keep on-site
  • Daily maintenance routines such as data logging, daily checks, daily measurements, reporting and analysis etc.
• Datacenter Monitoring and Automation
  • Datacenter monitoring requirements
  • Threshold setting and reporting requirements
  • Noti~!~cation and escalation requirements
  • Automated 24hrs helpdesk ticketing systems
  • Incident and customer complaint management & change management
  • Performance measurement and monitoring requirementssuch as fuel and water consumption, PUE/DCiE etc.
• Managing Documentations/Archives
  • Document management standards
  • Document management process requirements
  • Minimum and desired design documentation set
  • Operational management documents
• Equipment Life-Cycle Management
  • Policies and procedures governing life cycle management
  • Asset management including software and ~!~rmware
  • Service situations
  • Review, triggers and reporting
  • Test life cycle
• Mock Exam
• EXAM: Certi~!~ed Datacenter Facilities Operations Manager