Certified Datacenter Facilities Operations Manager - CDFOM® (exam incl.) - Recertification

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Advise for non-Dutch speaking audience who master English: This training is also available in an online realtime (live!) interactive format, known as VILT, Virtual Instructor Led Training powered by the Cisco Webex Training Center platform.

These VILT trainings are presented in the English language. The exam for the training is also online, known as EXIN Anywhere Exam. As such you don’t have to travel in order to follow these VILT based courses in the English language but can follow them instead right from your work or home, requiring a basic PC/laptop and high speed internet connection.

General information about this course
Managing the facilities of today’s hi-end and hi-availability datacenters is an extremely demanding and complex task which is often under estimated. There is often very little appreciation and understanding of the complexities of managing today’s mission critical datacenters, especially since many of the datacenters are operating at, or near, their design limits and downtime is never an option. The way a data center is managed at the facilities layer makes all the difference.
Even a datacenter designed to Tier-4 as per the ANSI/TIA-942 standard could still experience many unscheduled down time events due to poor planning, operations, maintenance and management processes.

The CDFOM course is a 3 day course which will enable participants to gain in-depth knowledge in managing data center operations which include the following key subject matters; capacity planning, latest green initiatives, how to properly commission and de-commission equipment, compliance to
safety standards, statutory compliance and international standards, managing people, vendor management, handling incident/crisis management as well how to keep operations really simple, manageable, effective and effcient and much more.

Our Datacenter Certifications are worldwide accredited by EXIN. The training is conducted in collaboration with EPI Training. On the last day of the course the EXIN exam will take place. The exam costs are included in the course fee.

Objectives

Setup a datacenter facilities operations team
Manage and motivate your facilities management team
Setup SLA’s and manage them including liabilities, KPIs etc.
Manage vendors and measure their performance
Manage physical security taking into account requirements of standards such as ANSI/TIA-942 etc.
Manage safety & statutory requirements
Effectively and efficiently manage datacentere operations
Manage documents
Set-up equipment life cycle including testing
Define datacenter design limits and set-up and manage a proper capacity management plan
Commission and de-commission equipment
Go about IT cable management
Manage the day-to-day data center operations

Target audience

The primary audience for this course is an IT, facilities or Datacenter Operations professional working in and around the data centre and having oversight accountability or responsibility for achieving and improving high availability and manageability of the data center operations.

Requirements

Certified Data Center Facilities Operations Manager – CDFOM® (incl. examen) of vergelijkbare kennis.
It is advisable for the participants to have some experience in data center operations although it is not required.

Particularities

The corresponding exam is taken at the end of the last course day. Do you prefer to do the exam on another day? This can be done. You can take an exam every day at the Vijfhart Examination Center. Please indicate which day you prefer when booking.

Rokus Janssen

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Topics

The Datacenter Operations Team
Vendor Management
Maintenance Contracts
Managing Safety & Statutory Requirements
Service Level Agreement (SLA) Management
Managing Physical Security
Managing Daily Datacenter Operations / Floor Management
Walk Around Duties

Capacity Management
Cable Management
Datacenter Cleaning and Pest Control
Best Practices for M&E Maintenance Regime
Datacenter Monitoring and Automation
Equipment Life-Cycle Management
Mock Exam
EXAM: Certied Datacenter Facilities Operations Manager

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The Datacenter Operations Team
- Criteria and attributes to leadership
- How to set-up up an ecient and eective facility management operations team structure
- Defining roles, responsibilities and skill metrics
- Key Performance Objectives (KPO) and appraisals
- Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
- Training and assessments
- Shift management, scheduling and roster planning
Vendor Management
- Vendor selection and qualication
- Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
- Key considerations of a vendor agreement for services
- Performance measurement and reporting
Maintenance Contracts
- Maintenance options
- Main considerations for maintenance agreements
- The practicality in deciding between
- comprehensive/non-comprehensive maintenance regimes
- Warranty pit falls
- Service reports alignments with maintenance agreements
Managing Safety & Statutory Requirements
- Statutory and industry compliance/regulations
- Emergency response and safety policies and procedures
- PTW (Permit To Work) requirements and procedures
- General rules and regulations for the Datacenter
- Ergonomic workspace
- SOP’s for power outage, re, bomb threat etc.
Service Level Agreement (SLA) Management
- Defining the Datacenter design limitations
- Defining measurement criteria and reporting
- Alignment of business SLA with vendor SLA
- Defining chance management procedure for installation and de-installation of new equipment
- Reporting and escalation management

Managing Physical Security
- Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
- SOP (Standard Operating Procedures) in managing day to day security access control, such as;
  - Entry/exit control and access management
  - Permit-To-Work (PTW) and contractor work in progress
  - Delivery of goods
  - Customer access
  - Etc
- Effective patrols routing and how to ensure 24×7 vigilance
- Handling external threats; crisis/emergency situations
- Security incident management
Managing Daily Datacenter Operations / Floor Management
- ITSM/ITIL (IT service management) in the Datacenter
- Shift hand-over requirements and procedures
- Asset and inventory management for hardware, software, spares, consumables, etc.
- Floor management procedures and duties such as rack space allocations, management of installers
Walk Around Duties
- SOP of managing A&A /t-out work-in-progress
- Pre-installation analysis for power, cooling, weight, EMF,re protection and other inuencing factors
- From truck to rack
- Handling of incoming equipment
- Inspection, unpacking and security procedures
- Staging procedure and requirements
- Equipment movement into the computer room
- Finishing up the installation
- De-installation/commissioning procedures
Capacity Management
- Dening the design limits of the Datacenter
- Setting up thresholds, monitoring and reporting
- Business review and future capacity planning
- Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and conguration management solutions

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