Certified Datacenter Facilities Operations Manager – CDFOM® (incl. examen) – Hercertificering (partnercursus)

• The Datacenter Operations Team
• Vendor Management
• Maintenance Contracts
• Managing Safety & Statutory Requirements
• Service Level Agreement (SLA) Management
• Managing Physical Security
• Managing Daily Datacenter Operations / Floor Management
• Walk Around Duties

• Capacity Management
• Cable Management
• Datacenter Cleaning and Pest Control
• Best Practices for M&E Maintenance Regime
• Datacenter Monitoring and Automation
• Equipment Life-Cycle Management
• Mock Exam
• EXAM: Certied Datacenter Facilities Operations Manager

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• The Datacenter Operations Team
  • Criteria and attributes to leadership
  • How to set-up up an ecient and eective facility management operations team structure
  • Defining roles, responsibilities and skill metrics
  • Key Performance Objectives (KPO) and appraisals
  • Job rotation, reward, promotion and succession planning as strategies to grow and retain talent
  • Training and assessments
  • Shift management, scheduling and roster planning
• Vendor Management
  • Vendor selection and qualication
  • Managing risk and dealing with non-compliance, public liability, legal, escalation and complaint procedures
  • Key considerations of a vendor agreement for services
  • Performance measurement and reporting
• Maintenance Contracts
  • Maintenance options
  • Main considerations for maintenance agreements
  • The practicality in deciding between
  • comprehensive/non-comprehensive maintenance regimes
  • Warranty pit falls
  • Service reports alignments with maintenance agreements
• Managing Safety & Statutory Requirements
  • Statutory and industry compliance/regulations
  • Emergency response and safety policies and procedures
  • PTW (Permit To Work) requirements and procedures
  • General rules and regulations for the Datacenter
  • Ergonomic workspace
  • SOP’s for power outage, re, bomb threat etc.
• Service Level Agreement (SLA) Management
  • Defining the Datacenter design limitations
  • Defining measurement criteria and reporting
  • Alignment of business SLA with vendor SLA
  • Defining chance management procedure for installation and de-installation of new equipment
  • Reporting and escalation management

• Managing Physical Security
  • Guidelines from standards; ANSI/TIA-942, ISO/IEC- 27001/02, SS507, ISO/IEC-24762
  • SOP (Standard Operating Procedures) in managing day to day security access control, such as;
    • Entry/exit control and access management
    • Permit-To-Work (PTW) and contractor work in progress
    • Delivery of goods
    • Customer access
    • Etc
  • Effective patrols routing and how to ensure 24×7 vigilance
  • Handling external threats; crisis/emergency situations
  • Security incident management
• Managing Daily Datacenter Operations / Floor Management
  • ITSM/ITIL (IT service management) in the Datacenter
  • Shift hand-over requirements and procedures
  • Asset and inventory management for hardware, software, spares, consumables, etc.
  • Floor management procedures and duties such as rack space allocations, management of installers
• Walk Around Duties
  • SOP of managing A&A /t-out work-in-progress
  • Pre-installation analysis for power, cooling, weight, EMF,re protection and other inuencing factors
  • From truck to rack
  • Handling of incoming equipment
  • Inspection, unpacking and security procedures
  • Staging procedure and requirements
  • Equipment movement into the computer room
  • Finishing up the installation
  • De-installation/commissioning procedures
• Capacity Management
  • Dening the design limits of the Datacenter
  • Setting up thresholds, monitoring and reporting
  • Business review and future capacity planning
  • Technical solutions aiding capacity planning such as Computational Fluid Dynamics (CFD), capacity and conguration management solutions