ITIL® 4 Foundation e-learning (with exam voucher) (English) (partnercourse) Save as favorite Share this page Print Duration 365 dagen Price € 810,- 8,9 Reviews 1000+ reviews Schedule Planning ophalen... Classroom e-training Enroll More information Download brochure ITIL is the standard for IT Service Management. ITIL4 describes the actual insights in IT Service Management. Among others it integrates Lean, Agile, DevOps and Cloud Computing. ITIL4 supports faster, quality and value driven deliveries of IT services for people and throughout organizations. The core components of the course include the course videos and the self-study guide. The course videos helps you to learn the relevant concepts through lecture videos and animations. The self-study guide is a comprehensive reading material that include the relevant concepts supported by a case study and additional examples and tips. The case study is based on a fictitious organization, Axle Car Hire and focuses on describing how and organization adopts the ITIL 4 guidance through ITIL guiding principles, service value chain, continual improvement model, and ITIL practices. This rich learning experience is supported by additional learning tools such as pre-reading guide, post-reading guide, and a set of quick reference cards. In addition to these core components, the learning track comprises a summary podcast, sample exams, and practice questions. This ITIL Foundation eLearning prepares you for the ITIL Foundation exam. You will receive a personal exam voucher to plan your online exam within a period of 12 months, at a time and location of your choice. Objectives At the end of this course, you will be able to understand: the key concepts of ITIL service management. how ITIL guiding principles can help an organization to adopt and adapt ITIL service management. the four dimensions of ITIL service management. the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect. the key concepts of continual improvement. learn the various ITIL practices and how they contribute to value chain activities. Target audience The target group consists of Operational employees. Team leaders, Supervisors and Managers who want to develop their IT Service Management skills to the latest insights. Also, this training is suited for those who are already familiar with previous versions of ITIL. Requirements Basic familiarity with IT service delivery is beneficial but not required for the completion of this course. Particularities ITIL® is a (registered) Trade Mark of Axelos Limited. All rights reserved. Persoonlijk advies? Lucas Ditvoorst senior accountmanager T. 088 542 78 53 E. l.ditvoorst@vijfhart.nl Topics Introduction to ITIL 4 Service Management Key Concepts The ITIL Guiding Principles The Four Dimensions of Service Management The ITIL Service Value System and Service Value Chain Continual Improvement The ITIL Practices Transitioning from ITIL v3 to ITIL 4 ITIL 4 Foundation Mock Exam Schedule & Price * * This course event is guaranteed to run. *Een cursus met valt onder de actie Summer Academy. All prices are exclusive of VAT. Meer informatie over incompany of maatwerk Cursus: ITIL® 4 Foundation e-learning (with exam voucher) (English) Vul onderstaand formulier in en je ontvangt meer informatie over de incompany- en maatwerkmogelijkheden van deze cursus. [contact-form-7 404 "Niet gevonden"] We are happy to help you. Please fill in the request form below and you will receive the requested information as soon as possible. Request quote Download brochure Request information Type of training Group training at the location of your choiceCustomized training to meet your specific goals Agree to follow-up and privacy conditionsI accept the privacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Akkoord met opvolging en privacyvoorwaardenI accept theprivacy policy Related courses Er zijn geen gerelateerde cursussen. Tags: EnglishBusiness & ITCertificeringITILOnline cursus Share: Share Share Share Share
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